Smart Glazing Terms & Conditions


In these Terms and Conditions (“the Terms”), the following words shall have the following meanings:

“Company” shall mean Smart Glazing

132 London Road

Kingston upon thames


“Customer” shall mean any person, firm or company to whom the Company supplies Product(s) and/or Services whether directly or indirectly such as an architect acting on behalf 

of a client and also referred to herein as ‘you’ and ‘your’.

“Estimate” shall mean a document produced by the Company and issued to the Customer including specification(s) and price(s) for supply of Product(s) and/or Services to the Customer.

“Specification” shall mean the detailed description in words or drawings or both of any Company. Product(s) supplied by the Company and as contained in any Estimate issued by the Company.

“Order” shall mean a document produced by the Customer and issued to the Company for the

purpose of procuring supply of Products and/or Services from the Company.

“Products” shall mean bespoke coloured or decorative glass panels, shower doors, shower enclosures and bath screens, internal glass doors and glass screens plus related hardware and fittings which are supplied by the Company.

“Services” shall mean only services related to Products supplied by the Company.

“Site” shall mean the particular address or building(s) or specific location(s) within a building or buildings to which Goods and/or Services are supplied by the Company to the Customer.

“Clause” shall mean clause of these Terms and Conditions unless the context shows a contrary



2.1 The Terms shall apply to all glass Products and related hardware manufactured supplied installed or delivered by the Company to the Customer.

2.2 The Terms set out the entire agreement between the Company and the Customer. All Orders are placed under these Terms alone and no variation to any Clause shall be applicable unless agreed 

by a Director of the Company in writing prior to the Company’s acceptance of the Order.

2.3 The variation by the Company of any single Clause or multiple Clauses of the Terms does not imply the waiving of any other Clauses or the rights conferred thereby.

2.4 These Terms and Conditions exclude any other terms and conditions inconsistent there with which a Customer may seek to impose on the Company whether such other terms and conditions are submitted with an Order or issued to the 

Company at any prior or subsequent time to the issue of an Order and/or which may purport to exclude or supersede any Clause by way of alternative wording in any offer acceptance or counter offer made by the Customer.

2.5 If either party has a right conferred by the other party’s failure to comply with any obligations under the Terms and elects to delay exercising that right, such delay is not a waiver of that right or any other right.

2.6 It is the responsibility of the Customer to familiarise themselves with these Terms. No claims will be accepted by the Company for any failure of the Customer in this regard.

2.7 The failure of any Clause or Sub-Clause of these Terms in law shall not invalidate the remaining Clauses or the provisions thereof which will continue to apply and remain enforceable to the maximum extent permitted by law.

2.8 These Terms are governed exclusively by the laws of England and Wales. In the event of any dispute, all parties agree to the sole jurisdiction of the English courts.


3.1 Estimates prepared by the Company are based on our interpretation of the drawings and/or written description provided by the Customer or the Customer’s representative. It is the responsibility of The Customer to check the 

Estimate for accuracy and no claims will be accepted for any failure to check the documentation.

3.2 Estimates will include a lead-time for manufacture when requested which is, as far as we can determine from the information available to us at the time, an accurate indication of how long we expect your order to take from 

Survey to completion, being either Delivery or Installation. The Company shall use all reasonable endeavours to supply the Products within the estimated lead-time but from time to time circumstances outside our control may delay completion

3.3. The submission of an Estimate by the Company shall not to be construed as a recommendation that the prevailing Site conditions are suitable for the fitting of any product offered by the Company. 

Responsibility for assessing Site suitability rests absolutely with the Customer and no claims will be accepted for any failure to undertake this assessment

3.4 All Estimates are issued subject to Survey and/or Templating. We may need to amend our Estimate prices if it becomes evident at Survey that the nominated product is not suitable for the particular 

installation or if there are substantive differences between dimensions on Site and those detailed in the Estimate

3.5 Estimates will include an allowance for taking Site measurements or production of Templates by the Company. Should any Order be issued subject to the provision of Site dimensions or Templates by the 

Customer, the Company accepts no responsibility for the accuracy of those dimensions or Templates or for the fit of the glass when delivered to Site. All costs incurred

in replacing any glass that has been produced to dimensions or Templates provided by the Customer are recoverable by the Company, including for any necessary re-measure, production of new Templates and Installation costs.

3.6 All estimated rates for installation are based on all works being carried out during normal working hours, being 8.00 am to 4.00 pm – Monday to Friday. Any work requested outside these hours 

will be charged as overtime and there will be a surcharge to the estimate prices

3.7 Where estimates include a provision for Installation of any Product(s) by the Company, the Installation price is based on normal Site conditions and continuous uninterrupted working.

If we encounter site conditions, we could not have anticipated at time of Survey, such as incomplete adjacent fixtures finishes or surfaces, or other trades working in the same space whilst we are attempting to 

install the glass, which extends the time for Installation or requires a return visit to complete the work which could otherwise have been completed, the Company will surcharge the Installation with an amount not  

exceeding the original Installation charge.

3.8. All shapes notches drilling and cut-outs in the glass are offered subject to feasibility at time

of manufacture

3.9 All Estimates are subject to these Terms and are open for acceptance for a period of 30 days only from the date thereon unless previously withdrawn.


4.1 Orders are to be made in writing, are to be on official letterhead or purchase order and must clearly display the estimate number to which the Order relates and also include full details of the


4.2 Any Order is subject to acceptance by the Company

4.3 Correspondence regarding particular Orders will only be sent to The Customer or their nominated representative

4.4 As soon as possible, after receipt of an Order by the Company, an Order Acknowledgement will be sent to the Customer

4.5 The Order Acknowledgement is issued subject to Survey and/or Templating as per Clause 3.4.

4.6 Verbal Orders or verbal variations to Orders will not be accepted under any circumstances.

4.7 Changes to any Order must be confirmed by the Customer in writing. Manufacture will not commence until any alterations, including any revised costings, have been formally accepted by the 

Customer and any additional deposit or Proforma payment has been made.

4.8 The placing of an Order will be deemed to be an acceptance of these Terms and any other

terms contained within the applicable Estimate.


5.1 To enable the Company to perform its obligations under these Terms, the Customer shall:

5.1.1 Fully cooperate with the Company;

5.1.2 In a timely fashion provide the Company with any information requested or reasonably required by the Company;

5.1.3 Obtain all necessary permissions and consents which may be required before the commencement of the Services; and comply with such other requirements as may be set out in the 

Estimate, these Terms or otherwise agreed between the parties.

5.2 The Customer shall be liable to compensate the Company for any expenses incurred by the Company as a result of the Customer’s failure to comply with any aspect of Clause 5.1

5.3 Without prejudice to any other rights to which the Company may be entitled, in the event that the Customer unlawfully terminates or cancels the Products and Services detailed in the 

Estimate and agreed to in the Order, the Customer shall be required to pay to the Company as agreed damages and not as a penalty amounts as detailed in Clause 13 and the Customer agrees this is a genuine 

pre-estimate of the Company’s losses in any such case. For the avoidance of doubt, the Customer’s failure to comply with any obligations under Clause 5.1 shall be deemed to be a cancellation of the 

Products and Services and subject to the payment of the damages as set out in this Clause.

5.4 In the event that the Customer or any third party, not being a sub-contractor of the Company, shall omit or commit any act or thing which prevents or delays the Company from undertaking, 

complying with or completing any of its obligations under the Terms, then the Company shall notify the Customer as soon as possible and:

5.4.1 The Company shall have no liability in respect of any delay to the completion of any project.

5.4.2 If applicable, the timeframe for the project will be modified accordingly; the Company shall notify the Customer at the same time if it intends to make any claim for additional costs.


6.1 The Product(s) shall be required only to conform to the Specification in the Estimate. For the avoidance of doubt, no description, specification or illustration contained in any product brochure or 

pamphlet or other sales or marketing literature of the Company and no oral representation or statement shall form part of these Terms.

6.2 In the event of any change to Product specification or substitution of any materials or components or variations to quantities or dimensions by the Company, any such change

substitution or variation will not materially affect the performance of the Product(s) and the substituted materials or components will be of a quality equal to or superior to those originally specified.


7.1 The parties may at any time mutually agree upon a revised Specification for any proposed Product(s). Any alteration in the scope of Product(s) and/or Services to be provided under the Terms shall be set out in a 

revised Estimate or other contract document which shall reflect the changed Product(s) and/or Services, the price change and any alteration to the delivery date.

7.2 The Customer may at any time request alterations to any Specification by notice in writing to the Company. On receipt of the request for alterations the Company shall as soon as possible but 

within a maximum of five (5) working days advise the Customer by, notice in writing of the

effect of such alterations, if any, on the price and delivery date.

7.3 Where the Company gives written notice to the Customer agreeing to perform any alterations to the Specification, the Customer shall, as soon as possible but within a maximum of five (5) working days of 

receipt of such notice, advise the Company by notice in writing whether or not it wishes the alterations to proceed.

7.4 Any such agreed changes, including to price and delivery date, will be performed by the Company under these Terms and paid by the Customer as if part of the original agreement


8.1 Surveys and/or Templating visits will only be booked after receipt of an official Order and payment of the deposit or pro-forma invoice (where applicable) has been received.

8.2 The Company will endeavour to carry out a Survey visit within five (5) working days of being notified that the Site is ready for Survey or Templating. The Customer or an authorised representative must be 

present during Survey who can discuss and agree any changes that

may be required to the Specification of the Product(s).

8.3 Surveys are undertaken and/or Templates produced to enable manufacture of the Product(s). Specifically, the Survey is to measure the Site for the glass. Our Surveyors may be able to offer advice with respect to 

particular fixing details alignments and surface finishes but not with respect to the specific construction or integrity of any related fixtures or walls and the Company shall have no liability in this regard.

8.4 All Templates must be signed and dated by The Customer before any manufacture is undertaken. It is the responsibility of the Customer to ensure that an authorised representative is available to sign the Templates. 

The Company will not be responsible for any delays occasioned by the failure of the Customer to sign the Templates and additional costs may be applied if we need to return to Site to facilitate this process.

8.5 Surveys and/or Templating can only be carried out when all related fixtures and fittings: appliances, cabinets, electrical switches and sockets, telephone points, utensil racks, and (where applicable) 

worktops and taps (kitchen); bath and wall-mounted brassware and/or showerhead, bathroom accessories, shaver sockets, shower tray and all shower fittings, plus any fitted bathroom furniture are in place to at 

least first fix stage and wall surfaces are prepared or completed. The Company will not estimate or ‘guess’ the position of any fixture. Manufacturer’s paper templates should be made available to the Company for 

sink and basin cut-outs in glass worktops

8.6 It is the Customer’s sole responsibility to ensure suitability and readiness of the Site for Survey. If the Company is instructed to attend Site for the purpose of carrying out a Survey or to produce 

Templates and the required fixtures and/or surfaces are not in place or completed, a further charge will be made for the return visit to carry out the Survey in due course.

8.7 If any fixtures or fittings as detailed in Clause

8.5 are moved or wall surfaces changed once Templates have been produced the Company will charge for a further Survey visit to produce new Templates and for any glass panels that have to be remanufactured plus any 

extra installation costs. The additional costs will be advised to the Customer and will require formal agreement before any additional works are undertaken.


9.1 The normal lead-time for manufacture of the Product(s) is 2-4 weeks from date of Survey but

in exceptional circumstances we may be able to reduce this lead-time. The number of processes involved in the manufacture will affect the leadtime and more detailed or complex Product(s) will take longer. 

The Company will not guarantee a delivery date for any Product(s).

9.2 It is the responsibility of the Customer to consider our stated lead-times and to plan their works programme and schedule accordingly. The Company will not be held responsible for delays to or problems of 

scheduling where the lead-time falls outside your completion date or where the time you have allowed for the project has not considered our lead-time. In our experience ‘rush jobs’ are more prone to error and generally take longer.

9.3. No manufacture will commence until all paperwork is finalised. Colour samples must be signed off and agreed prior to manufacture. Changes to glass specifications or colours after Survey will extend the 

lead-time and may affect the cost

9.4 Some specialised Product(s) may take longer to produce than indicated initially on the estimate.

Most Product(s) supplied by the Company are manufactured in house, however we use other suppliers for certain products. These suppliers will have provided an indicative lead-time when we received your enquiry 

but several factors may affect that lead-time including delivery delays, when we subsequently receive your Order. We will notify you of any unforeseen delays when we receive confirmation from our suppliers.

9.5 Time for manufacture of any bespoke glass Product(s) is not of the essence.


10.1 The Company offers a standard range of colours, but can generally match any NCS, British Standard, Dulux, Pantone, RAL or branded colours. Some colours may require special mixing which will attract a small surcharge. 

We also offer a colour matching service at additional cost.

10.2 The Company will use all reasonable endeavours to match as closely as possible any requested colour. We will also supply colour samples for approval prior to manufacture of any colour-backed glass Product. 

Small glass samples will appear slightly lighter than the finished Product(s) due to extra light onto the coloured surface through the edges of the glass. Samples and finished Product(s) will also be very slightly 

different from our printed Colour Chart, due to the different processes involved.

10.3 The Company offers two main glass types for colour-backed glass Product(s): standard clear

float glass containing iron particles giving the glass a slight green tinge and low iron glass which is almost completely clear. The green colour of standard float glass will alter the finished appearance of any 

applied colour coating; low iron glass will give much greater colour purity of the finished Product(s).

10.4 Colours are affected by lighting. Adjacent panels lit differently may appear to be different

colours. We strongly recommend that samples are viewed under final lighting conditions as far as



11.1 When all Product(s) which are the subject of an Order have been manufactured or received the Company will contact the Customer or the Customer’s representative to arrange Delivery

(supply-only Orders) or Installation. Split deliveries are not normally possible to avoid loss or damage to individual items or components left on Site. The Company may at its sole discretion decide to undertake part 

deliveries under certain circumstances.

11.2 All deliveries for supply-only Orders are chargeable at the rate shown in your Estimate. No delivery charge is usually payable when the Company is also undertaking installation of the Product(s).

11.3 Specific delivery times are not available although we will generally indicate AM or PM to assist your planning. Many factors outside our control affect delivery times and we cannot guarantee to meet our 

scheduling although we can arrange for our drivers or installers to contact you when in close proximity for you to make arrangements for access. The Company does not accept liability for any costs or damages 

including direct indirect or consequential losses arising out of late delivery of any Product(s) whether such delivery is by our own transport or third party delivery.

11.4 Deliveries will be made to the Site address unless previously advised otherwise. Late changes to the delivery address may affect the pre-arranged delivery date and can incur additional costs.

11.5 The Customer must give the Company at least two (2) days notice (our transport) or five (5)

days notice (third party delivery) if a pre-arranged delivery date needs to be changed. Failure to

meet this provision will result in an additional delivery charge which must be paid before a further delivery date can be arranged.

11.6 Where Product(s) are available for delivery and The Customer wishes to delay delivery by more than five (5) working days we will store the goods at your risk. The balance of the Order value minus the 

installation charge then becomes due and payable. The Company will undertake to store deliverable Product(s) for up to one (1) calendar month from the original delivery date

and reserves the right to charge storage fees at a daily rate dependant on the size and value of the stored Product(s). Any such storage charge must be paid before the Product(s) can then be released from our 

warehouse for delivery.

11.7 It is the responsibility of the Customer to provide adequate handling time plus easy and close access and safe secure storage space on Site for the Product(s). For supply-only Orders a Delivery Note will be 

sent which must be signed by an authorised signatory to confirm safe receipt of the Product(s). If no authorised signatory is available the Product(s) will be returned to the

Company’s warehouse and a further delivery must be arranged which will incur an additional delivery charge.

11.8 All risk in the Product(s) shall pass to the Customer upon delivery.

11.9 The Product(s) must be inspected on delivery and any damages and/or shortages identified to the driver and detailed on the Delivery Note. No shortage, faulty or damaged goods claims will be recognised unless 

identified to the driver at time of delivery. ‘Not checked’ on the Delivery Note is not acceptable in the event of a subsequent claim.


12.1 All Installations will be scheduled during normal working hours, being 8.00 a.m. to 4.00 pm Monday to Friday. Any works requested to be undertaken outside of these hours will be charged as overtime, unless 

specifically detailed otherwise in the Estimate or any subsequent documentation and agreed by the Company. All requests for overtime must be in the form of a written site

instruction from the Customer submitted prior to any overtime being worked. All overtime charges must be agreed before-hand.

12.2 The time allowed for any Installation assumes normal Site conditions. If we encounter site conditions at Survey or Installation that we could not have anticipated at time of Estimate, such as fixing through stone or 

vitrified tile wall cladding which extends the time for Installation or requires specialist equipment for the Installation, the Company reserves the right to surcharge the Installation price.

12.3 The time allowed for any Installation assumes free and uninterrupted access to the Site. Additional time on Site to complete an Installation due to factors outside the control of the Company will be chargeable, 

including where other trades are working in the same space whilst

we attempt Installation.

12.4 The Company does not accept responsibility for any cables, water pipes or other services that may be present in any walls surfaces or fixtures to which we are fitting or fixing glass. Any damage that may be 

occasioned to these services is the sole responsibility of the Customer and if as a result of any such damage the Installation has to be delayed or aborted additional Installation

charges will be applied.


13.1 All the Product(s) supplied by the Company are bespoke. Once an Order is placed and accepted by the Company there is ‘No Right to Cancel’. Cancellation of any Order prior to manufacture will result in forfeiture of the 

deposit or pro-forma payment. In the event that Product(s) have been manufactured the Company will require payment in full in accordance with the Order value, less any Installation charge.

13.2 For the avoidance of doubt, manufacture will be deemed to have commenced within 48 hours of Survey.


14.1 All prices for supply of Product(s) and Services are those ruling as at the Estimate date.

14.2 Unless stated otherwise in writing, all Product prices quoted are net, exclusive of VAT and in the case of supply-only Product(s) ex works.

14.3 The Company reserves the right at any time prior to Order to adjust prices to take account of any increase in the cost of raw materials or labour or currency fluctuations affecting the cost of imported materials or services.


15.1 Payment terms are as detailed in the Estimate: Settlement of pro-forma or deposit invoices are required prior to arrangement of Survey and instruction to manufacture. The Customer agrees to accept and pay interim 

invoices/applications as work proceeds as stipulated by the Company. Balance invoices are due for payment upon application, unless expressly agreed otherwise in writing by a Director of the Company prior to Installation.

15.2 The Company may offer a 30-day account to qualifying resellers. For account Customers, payment is due within 30 days from receipt of invoice following Delivery of any Product(s) or completion of any Installation. 

The Company shall be entitled to charge interest on any overdue invoices at 8% per annum above the base rate of the Bank of England.

15.3 In the event of any supply by the Company of Product(s) and Services for which staged or periodic payment terms have been agreed, the Company reserves the right to halt or delay supply without penalty in the event 

that any such staged or periodic payments become overdue.

15.4 Time for payment shall be of the essence.

15.5 Part payments will not invalidate any Clause of these Terms or any rights conferred on the

Company thereby.


16.1 Notwithstanding the earlier passing of risk (Clauses 10.6 and 10.8), title in the products remains vested in the Company and shall not pass to the Customer until the Company has received payment in full of all amounts due, 

including any applicable interest and costs. Until the passing of title, the Customer shall hold any Product(s) received as bailee for the Company.

16.2 The Company may at any time before title passes and without liability to the Customer repossess dismantle use or sell any or all of the Product(s) and by doing so thereby terminate the Customer’s right to hold, use, 

sell or in any other way deal in the Product(s). For this purpose or for determining what Product(s) if any are held by the Customer or to inspect any such Product(s),

an officer or authorised representative of the Company may enter any premises of or occupied by the Customer without penalty.

16.3 Unless stated elsewhere to the contrary, risk in any Product(s) passes to the Customer on Installation, Delivery or collection from the Company’s premises as the case may be.


17.1 All Products (s) and their component parts supplied by the Company are generally warranted free from defects in design, workmanship, construction or materials for a period of 5 years from date of Delivery or Installation.

17.1.1 Plastic sealing profiles fitted to glass shower screen products carry a 12-month warranty only. After that time, replacements can be supplied for a nominal charge.

17.1.2 Shower enclosure products are not 100% leak-free. Water, especially pressurised water sprayed directly on hinge and seal components may leak.

17.2 The Company warrants that the Services performed under these Terms shall be performed using reasonable skill and care and of a quality conforming to generally accepted industry standards and practices.

17.3 Except as expressly stated in these Terms, all warranties whether express or implied, by operation of law or otherwise, are hereby excluded in relation to the Product(s) and Services to be provided by the Company.

17.4 No warranty will be enforceable until the Company has received full payment for Product(s)

installed as detailed on any invoice.


18.1 The Company shall have no liability for any of the following:

18.1.1 Product defects resulting from fair wear and tear, neglect, accident, improper use or use contrary to any instructions or advice provided by the Company.

18.1.2 Any Product(s) not installed by the Company.

18.1.3 Product(s) that have been adjusted modified or repaired in any way other than by the Company’s own installers.

18.1.4 Suitability of the Product(s) for any particular use or conditions, whether or not any such use or conditions were known to the Company

18.1.5 Substitution by the Customer of any items, materials or components not forming part of the

Product Specification produced by the Company.

18.1.6 Substitution of any Product(s) or parts thereof provided always that any such substituted materials or components do not materially affect the characteristics or performance of the Product(s) and 

that any such substitution is of equal or higher quality to those originally specified.

18.1.7 The accuracy of any dimensions or templates supplied to the Company by the Customer.

18.2 In no event shall the Company be liable to the Customer for any direct indirect or consequential loss or damage whatsoever arising from any negligence or breach of any statutory or other duty or resulting from or in 

connection with the performance alleged performance or failure to perform by any of the Company’s employees, agents or sub- contractors under these Terms except where expressly stated to the contrary.

18.3 Nothing in these Terms shall exclude or limit the Company’s liability for death or personal injury

resulting from the Company’s negligence or that of its employees, agents or sub-contractors.


Either party may terminate any agreement under these Terms forthwith by notice in writing to the

other if:

19.1 The other party commits a material breach of the Terms and, in the case of a breach capable

of being remedied, fails to remedy it within thirty (30) calendar days of being given written notice

from the other party to do so;

19.2 The other party commits a material breach of the Terms which cannot be remedied under any circumstances

19.3 The other party passes a resolution for winding up (other than for the purpose of solvent

amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect;

19.4 The other party ceases to carry on its business or substantially the whole of its business; or

19.5 The other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, 

trustee or similar officer is appointed over any of its assets


All Intellectual Property Rights produced from or arising as a result of the performance of these Terms shall, insofar as not already vested, become the absolute property of the Company and the Customer shall do all that is 

reasonably necessary to ensure that such rights vested in the Company by the execution of the appropriate instruments or the making of agreements with third parties.


Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, 

strikes, lockouts, accidents, war, fire, an act or omission of government, highway water or drainage authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure 

in manufacture, production or supply by third parties of equipment or services and that party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.


The Company and the Customer are contractors independent of each other and neither has the

authority to bind the other to any third party or to act in any way as the representative of the other, unless expressly agreed in writing by both parties. The Company may, in addition to its own employees, engage sub-contractors 

to provide all or part of the Services being provided to the Customer and such engagement shall not relieve the Company of its obligations under these Terms

or any other terms from the applicable Estimate.


23.1 The Customer is not entitled to assign its rights or obligations or delegate its duties under these Terms without the prior written consent of the Company.

23.2 The Company may in its absolute discretion assign all or part of any invoice(s) to a third party, to whom payment must then be made by the Customer.


Any notice to be given by either party to the other may be served by email, fax, post or personal service to the address of the other party given in the Estimate or such other address as such party may from time to time have 

communicated to the other in writing, and if sent by email shall unless the contrary be proved be deemed to be received on the day it was sent, if sent by fax shall be

deemed to be served on receipt of an error-free transmission report, if given by letter shall be deemed to have been served at the time the letter was delivered personally or if sent by post shall be deemed to have been delivered 

in the ordinary course of the post.


Nothing in these Terms is intended to, nor shall it confer any rights on a third party

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